Production Support Executive
📋 Role Overview & Responsibilities
Handling incidents logged into ServiceNow from batch jobs from 119 applications running on cross platforms.Monitoring the batch jobs using tools like IBM job scheduler for distributed systems jobs, developed in .NET and Python, Attachmate for mainframe jobs, Splunk for locating the data files for job abends, connecting workstations on Azure cloud to check node health and triage the job issues.The incidents are handled by triaging the issues by fetching the job logs, analyzing the error, finding the solutions and applying them so that the delivery process is not affected.Raising automation requests for rerunning or canceling the batch jobs after resolving any data issues.Communicating to the product teams or source teams of respective applications for the resolution of data discrepancy issues, job abends or long running trails in order to avoid any escalations or major outages.Supporting the applications for change requests by holding the batch jobs or handling the job abends by coordinating with product teams.Communicating with the product team and the business to restore the interrupted services.
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This position is located in Cary, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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