Customer Service Lead
📋 Role Overview & Responsibilities
About Us:Our Client, a family-owned business, has been a trusted name in building supply manufacturing. We are seeking an Inside Counter Sales Representative to join our team. This role involves providing exemplary service to our customers and facilitating order-related operations. The ideal candidate will thrive in an inside sales environment, responsible for order entry and ensuring customer satisfaction. This role offers long-term growth potential within our familial company.
Position: Customer Service Lead RepresentativeLocation: Merrick, NYEmployment Type: PermanentSalary: $52,000-$58,000 annually Experience Required: Construction, Home Improvement, or Manufacturing
Job Description:This role involves providing exemplary service to our customers and facilitating order-related operations. The ideal candidate will thrive in an inside sales environment, responsible for order entry and ensuring customer satisfaction. This role offers long-term growth potential within our familial company.
Opportunity Overview:This role presents the chance to increase earnings through customer acquisition and sales initiatives. During slower periods, you'll have the opportunity to proactively engage with potential customers to expand our business footprint.
Key Responsibilities:Provide professional assistance to customers at the counterProficiency in basic math for handling discountsAccurate order entry and processingHandle inbound and outbound calls with finesseDeliver exceptional customer service at all timesCollaborate closely with the Sales teamCoordinate effectively with drivers for timely order fulfillmentEnsure customers receive their orders promptly and accurately
Qualifications
Experience in building materials industry preferredStrong proficiency in Excel
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This position is located in Merrick, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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