Jr IT Helpdesk Specialist
📋 Role Overview & Responsibilities
Jr IT Helpdesk SpecialistHouston, TX 77002 (*local candidates)$23hr (Weekly pay + benefits) 12 month contract (Excellent potential for extension/permanent)Full-time M-F 8am-5pm (remote 2 days, after training)
Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team!.The IT Help Desk Specialist (level 1), will provide excellent service to users. She/he will use their problem-solving, troubleshooting and customer service skills to implement and resolve issues related to network, desktop and application issues. They will also administer IT systems and document processes.
What excites you:Independently mange and troubleshoot issues and helpdesk ticketsContribute to the development and documentation of IT processes and proceduresDeploy new employee workstations (computer, phone, email, etc.)Assist with computer systems patches, updates, and upgrades as neededManage IT equipment procurement and asset inventoryOversee workstation encryption and securityDevelop and maintain documentation related to IT support services
What excites us:Computer Science Technical Degree or equivalent experience*Must have 1-5yrs Helpdesk experience supporting end-users onsite and remote in a corporate settingExperience with troubleshooting MS technologies (Windows 7,10, 11 SharePoint, Outlook, Office 365)Experience working with Windows and Office - Proficient with Windows desktop/laptop operating systems.Proficient with troubleshooting and setup of PC’s, printers and mobile devices (iPhone, Android devices)Experience with Help Desk ticketing systemsBasic knowledge of networks and VPN for remote supportAbility to support around 10 tickets a day, once trained.Ability to purchase hardware and software; get approvals, place order etcMust have excellent customer service skills; works well with others, engaging, friendly and a team playerComfortable sitting at the helpdesk and being approached by employees to resolve technically issues
Please send your resume. Thank you!
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This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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