Engagement Manager

About K12 CoalitionK12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when educators with deep experience as teachers, school leaders and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Teaching Channel, Insight Education Group and Lavinia Group.

About Teaching ChannelTeaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs, to our innovative video platform for self-reflection, coaching, and exemplar videos, we are driven to provide engaging learning, positively impacting student achievement, and preparing educators for a lifetime of success.

Location: Remote

Office Hours: 8 am - 5 pm

The OpportunityThe Engagement Manager is responsible for building positive relationships with school district and higher education clients, driving usage of our web-based video products, and ensuring renewals. You'll be the assigned clients' first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you'll need to communicate well and multitask under tight deadlines. Experience in sales and customer service is an asset in this position. Your goal will be to ensure that our relationships with customers are strong, profitable, and enduring.

What You’ll DoFoster positive relationships with our customers as their primary point of contactPartner with districts, schools, and universities to customize our platform, create adoption plans, and train usersConduct monthly customer outreach and meetings to ensure usage and impactAssist customers with data and reporting on user activity, engagement, and growthManage the renewal process for all assigned customer accounts—outreach, pricing, proposals, and signatureSupport the Sales team through demos of the platform, setting up demo accounts, and granting access to the platformEnsure that contract terms and conditions are metManage invoices and bills for assigned customersIdentify upselling and cross-selling opportunitiesAddress customer issues with speed and efficiency

Who You AreYou excel at meeting the needs of customers and the business - You have an ability to think and act strategically and adjust to meet the needs of the business, a high attention to detail and the ability to multitask, and you are highly organized with strong time management skills. You are a strong presenter with high energy and enthusiasm.

You are an apt communicator and relationship builder - You are dynamic and engaging, with the aptitude to clearly and concisely communicate both verbally and in writing.

You are an adept problem solver - You have the ability and experience to navigate ambiguous situations or issues as they arise. You are a natural problem solver and seek solutions.

You shine as an independent critical thinker - You own your projects, contribute to a big-picture vision, address problems proactively and think flexibly. You welcome feedback and apply it to future work. You take pride in meeting deadlines and your aptitude to oversee multiple priorities simultaneously.

QualificationsBachelor's degree required, masters degree preferred5+ years of experience in education, customer service or engagement, sales, project management, or client-facing workStrong organizational and multitasking skillsCustomer-oriented approachExcellent verbal and written communication abilitiesProficient in Google Workspace, MS Office, and Hubspot or other CRM softwareSharp business acumen

Why Work with UsWe offer a wide variety of benefits, including flexible time off, parental leave, medical/dental/vision insurance, and 401K.

Compensation range for this position: $60,000-$65,000

As part of our commitment to pay equity, new hires are typically brought into the organization at a salary between the salary band minimum and the salary band midpoint depending on qualifications, location, internal equity, and the budgeted amount for the role.

Our Selection ProcessOur selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.

Equal Employment Opportunity and Commitment to DiversityAt K12 Coalition, we are driven to build and sustain a culture of respect, belonging and inclusion. Our DEI committee includes team members across the company that drive grassroots change through affiliated team resource groups, unconscious bias training, and Equity Triads for continuous dialogue.

We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work as a team, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences. We aspire to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.

K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our HR team directly at hr@k12coalition.com.