Inbound Call Center Specialist
📋 Role Overview & Responsibilities
Always Connecting, Always Evolving.
If you are looking for a new opportunity and this position looks to be a fit, please apply to see the TECHEAD difference that has made us successful for 30+ years!
You can find more about our team and values by checking us out at TECHEAD.com or on Glassdoor
Inbound Call Center Specialist
~ Contract: 12 month contract, high potential for extension or conversion~ Richmond, VA~ Hybrid schedule: 1 week on-site, 1 week remote~ Hours: 8:00 am - 5:00 pm or 8:30 am - 5:30 pm, Monday-Friday~ Potential candidates should be flexible and willing to work occasional extended hours, weekends, and some holidays. ~ Local Candidates Only - must CURRENTLY live within 45 minutes of Richmond, VA~ Candidates MUST be able to start June 18th, 2024. Time off is not permitted within the first 90 days due to training. No exceptions.
Responsibilities:Assist customers with basic to complex inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries,Perform billing reconciliation through analysis and reconciliation to resolve the customer’s needsProvide detailed explanations/applications to customers.
Top Required Skills:Must have customer-facing experience (in person or phone): 2 years or moreMust have strong computer skills (Microsoft office, video conferencing, etc.)Must be able to multi-task between activities and screens during customer interactions.Experience working with the public where the customer experience is the main focus.Must have STRONG interpersonal communication skills with customers, supervisors, peers.
Requirements:Experience in customer service with drive and desire to assist customers.Ability to work in a team environment and work independently as needed.Minimum 2+ years of experience in a inbound call center environment
Education:HS/GED RequiredAssociate degree preferred, but not required
TECHEAD’s mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won’t strive for anything less.
TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information on TECHEAD please visit www.techead.com.No second parties will be accepted.
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This position is located in Richmond, VA with potential relocation and sponsorship assistance depending on candidate qualifications.
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