Break/Fix Technician - Moses Lake
📋 Role Overview & Responsibilities
Description
DAILY RESPONSIBILITY
End-User Daily operation support
> On-site computing support that is responsible for three building at the Moses Lake Plant.
> Resolve end-users emergent issues in support of specific manufacturing operations.
> Reimaging and supporting various technologies and laptops.
> Provide prompt response to IT service requests via phone and desk-side customer support
> Routinely patrol the factory and flight line stalls in search of IT issues to pro-actively resolve issues.
> Create draft documentation to be submitted for approval and add to the team (KB)Knowledge Base(HPSM) as solutions are identified.
> Research, conduct troubleshoot and resolve PC, LAPTOP, Printer, Network (Wired/Wireless) and Windows Issues.
> Preparation of flight-line installs for new PC Installations
> Support troubleshooting of printing issues
> Will be working in a factory and office environment. Using established processes, and perform software and some hardware break/fix support.
> Documenting new processes that are currently being done but have not been documented.
> Disconnecting and reconnecting computing equipment and networking equipment.
> Helping customers via phone, in person and remotely.
> 2-4 yrs experience troubleshooting basic networking issues.
> Be able to provide direction and assistance to teammates
> Provide end-user technical support services within the factory and office environment.
Soft Skills
> Have excellent written and verbal communication skills
> Demonstrate good customer service skills
> Strong Organization & Time Management Skills (Ability to work independently and manage time to complete tasks)
> Ability to work with customers with different personalities and provide great customer service skills. Having the common sense to know if you can/can't work on open issues, without a created ticket. Recognizing what steps are required to work on end-user issues. Let the individual know that a ticket has to be created and the user can create the ticket, or (You) will enter it for them, and help document and create the ticket, then service there need.
OS-005 Material Handler - Job Description
The ideal candidate has the ability to work in a factory environment. Deliver laptop batteries, devices (laptops, tablets), to stations located throughout the factory. Place depleted batteries on chargers. Maintain and clean computer carts. Log all activities in a computerized ticketing system. Deliver assorted goods throughout the factory environment. Position requires a lot of walking.
Role Requirements
Computer familiarity is a must Have excellent written and verbal communication skills Demonstrate good customer service skills Ability to work independently and manage time to complete tasks Possess a valid driver’s license with reliable transportation Be able to lift 50 lbs. Be able to provide direction and assistance to teammates
Skills
Desktop Support, SW Troubleshooting, Triage and Ticket Resolution
Top Skills Details
Desktop Support, SW Troubleshooting, Triage and Ticket Resolution
Additional Skills & Qualifications
Interpersonal skills, customer service, great communication. The ability to work within a team environment and independently.
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This position is located in Moses Lake, WA with potential relocation and sponsorship assistance depending on candidate qualifications.
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