Business Operations Associate

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

Scope of Position

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.

Qualities include

Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace

Responsibilities

Essential Functions

Manage total accounts receivable with an Aging in excess of $3.5 millionManagement of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.Responsible for gathering the necessary data to assist Management with account specific decisionsSupport liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.Auditing accounts to ensure accurate billing and client specific information

Qualifications

Education and Experience

Ideal candidates would have one or a mix of the following education and experience:

4 year degree in business, related internship or work experience a plus.4 year degree in non-business major, relevant experience in AR/Accounting/Finance/Operations preferred.2 year degree and relevant experience in AR/Accounting/Finance required.Prior internship or work experience in customer service or a business, financial environment.

Qualifications

Exceptional organizational and analytical abilitiesStrong communication skills and work ethicGoal driven with problem solving skillsProficient in Microsoft Office (Excel and Word required)Ability to work multi-task, work independently and as a team player

Comprehensive Benefits Package

Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.

Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)Dental – MetLifeVision – Vision Service Plan (VSP)Insurance – Life and Accidental Death & Dismemberment (AD&D)

Additional benefits include

Short-term and long-term disabilityDependent Care Flexible Spending AccountEducation assistanceEmployee discounts on cars, electronics, travel, etc.