Contact Center Representative

Description

The Contact Center Representative is the members’ first impression – as well as ongoing representation – of the credit union’s service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical.

Member Service

Explain and recommend credit union products and services Provide general account information Provide information on new and on-going promotions Address and resolve member problems and complaints Record research requests and deliver to appropriate personnel Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination Assess field of membership qualifications and provide accurate information Possess strong knowledge of PAM (the audio response system), and assist members with the usage Possess strong knowledge of Internet Branch and assist members with the registration and usage Facilitate wire transfer requests Process check orders Provide loan payoff information Set-up payroll allocations per member requests Provide rate information on deposits and loans

Hours

35 hour work week, very little opportunity for the hours to be more than this

Monday: 8:15-5:15pm

Tues, Th, F: 8:15-4:15pm

Wednesday: 8:15-3:15pm (At 1pm they do not take calls, they do training every Wednesday)

Skills & Qualifications

2+ years of customer service experience (financial services industry - banking or insurance) Sales experience OR is comfortable upselling (They will upsell referral programs, products/services) Excellent communication skills both verbal and written Proficient with computers and typing skills -- Must be comfortable with learning new systems Proven that they are quick to learn new things Ability to work well under pressure and multitask Enjoy problem solving and interaction with members Excellent interpersonal skills Must be able to sit for long periods of time Very accurate and precise

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.