Customer Service Representative
📋 Role Overview & Responsibilities
Description
Typical Day
Providing customer service to clients/drivers by answering inbound calls: 4 types 1. Accident Claims 2. Setting up Rentals 3. Glass Claims 4. Roadside Assistance Obtain and document all required information from caller and accurately putting it in the system Almost every call is inbound- will receive overflow of operator calls (will become knowledgeable in all departments)- only outbound calls you will make are to body shops, towing companies, etc. to provide the client with the information and a solution to their problem - Sample call: 1. Take inbound call and ask for there location, they will know the latitude/longitude or where they are located. 2. Document that into the system correctly 3. Where to tow, what tow to get (tow truck, flatbed, etc.) and the damage on the vehicle 4. Document that into the system correctly while providing top notch customer service 5. Follow up with drivers to ensure they get back on the road efficiently
Skills
csr, customer service, data entry, administrative assistant, customer support, dispatcher, call center
Top Skills Details
csr, customer service, data entry, administrative assistant, customer support, dispatcher,call center
Additional Skills & Qualifications
MUST be efficient in Microsoft Excel, Word and Outlook - MUST be able to multi-task - MUST have customer service experience
Experience Level
Entry Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
How do I apply for the Customer Service Representative position at TEKsystems? ▼
Click the “Apply for this Position” button on this page to submit your application directly to TEKsystems without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Hudson, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →