Customer Service Representative
📋 Role Overview & Responsibilities
Description
Organized, works independently, and has a strong work ethic. Excellent problem-solving skills. Multitasking skills Serve customers by providing product and service information while resolving various problems. Process emails and calls from wholesale customers and consumers efficiently and in a timely manner. Coordinate inbound calls and emails from outside sales representatives and other team members within the organization and assist in bringing the matter to a customer satisfying result. Maintains customer records by updating account information. Resolve product or service problems by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Log all incoming requests through our SAP Enterprise system accurately. Collaborate and positively communicate with sales, accounting, operations regarding delivery, invoicing, and other customer challenges. Contribute to team effort by accomplishing related results as needed.
Must Haves
Additional Skills & Qualifications
6 months call center OR 1 year of retail Microsoft Office Suite Typing Skills-data entry, order entry
Nice Haves
CRM System or ERP System Manufacturing Industry
Soft Skills
Detail Oriented Quick thinking skills Team Player Professional written and verbal skills
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
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This position is located in North Aurora, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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