Database Support Engineer

Description

Role and Responsibilities

Minimum 3+ of experience is required in Technical Support Roles Administration support for SQL databases and/or Azure Cloud-based Must have knowledge of basics of Azure and SQL, Hand-on experience in production support with Database experience Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language. Excellent understanding of Database concepts and deployments Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets. Experience working in a team environment, managing a diverse workload Ability to work independently, be adaptable to change and varied working hours Ability to take quick decisions, like when to escalate a ticket to next level Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. Excellent Communication Skills - verbal, listening, and written (including technical writing). Passion for technology, lifelong learning and professional development. Experience in one or more of these areas desirable: - Experience supporting Azure or other cloud-based solutions. - Microsoft certifications in data platform or Azure technologies - Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc., - Basic Networking, Storage and Platform troubleshooting skills.

Skills

azure, database administrator, mysql, postgresql, mariadb, technical support, troubleshooting

Top Skills Details

azure,database administrator,mysql,postgresql,mariadb,technical support,troubleshooting

Additional Skills & Qualifications

Candidate Requirements

Years of Experience Required: 3+ overall years of experience in the field. Degrees or certifications required: No degree is required to be eligible for this role, but it is preferred to have a relevant degree. Disqualifiers: Candidates with a majority of their experience in developer work, has poor communication skills, has not worked in a customer facing support role, or are missing any of the required technologies will not be eligible for the role. Best vs. Average: The ideal resume would contain multiple years of experience with support engineering, troubleshooting, and is well articulated both on paper and in person. Performance Indicators: Performance will be assessed based on quality of work and ticketing metrics.

Experience Level

Intermediate Level

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.