Desktop Support Specialist
📋 Role Overview & Responsibilities
Description
Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Identifies, researches and resolves technical incidents.
Minimum 2 years experience networking in a TCP/IP- LAN/WAN environment. Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook. Experience imaging machines with and Windows 7 OS using SCCM, Ghost, or Acronis.
Nice to have Certifications Comptia A+CE, Net+CE, or Sec+CE
Qualifications
4 years experience supporting Windows 7 desktop/laptop PCs Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs Experience installing software, patches, and updates on Desktops orLaptops Experience troubleshooting basic network connectivity, software applications, printing problems Excellent customer service, problem solving and conflict resolution skills Proven team player with outstanding interpersonal and communication (written & oral) skills Experience with Remedy ITSM preferred Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
Skills
windows 10, windows 7, hardware/software, hardware installation, hardware troubleshooting, sccm, active directory, network connectivity, network troubleshooting, servicenow, Desktop, Help desk, Troubleshooting, Customer service, Hardware, Imaging, Office 365
Top Skills Details
windows 10,windows 7,hardware/software,hardware installation,hardware troubleshooting,sccm,active directory,network connectivity,network troubleshooting,servicenow
Additional Skills & Qualifications
Troubleshooting Network Connectivity related to: -TCP/IP -DNS -DHCP -LAN/WAN -VPN SCCM Deployment experience - Encrypting or Unencrypting computers as they are being deployed Web Browser troubleshooting - Internet Explorer -Google Chrome
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
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This position is located in Columbia, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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