Fraud Analyst - Backfills
📋 Role Overview & Responsibilities
Description
Zelle Team
Monday - Friday AM shift 8:30 - 5 pm AND Monday - Friday PM shift 12:30 pm - 9 pm
FD&R Team
Tuesday - Saturday AND Sunday - Thursday 10 am - 7 pm.
“Fraud Support” will consume inbound/outbound communications through ticket creation/management, providing such fraud support 24x7x365. The Fraud Support team will assist the Fraud Support Center to assess, evaluate and make decisions on transactional alerts for potential fraud within various user interfaces and provide support by troubleshooting and problem-solving for the clients experiencing difficulties using retail applications available on the client’s website. The Fraud Support Analyst will act as a liaison between the Fraud Support Center, other business units and clients of the client.
In addition, the Fraud Support Team will support incoming and outgoing customer contact using approved client methods (i.e. call, email, web portal) to identify and prioritize the interaction. The Fraud Support Team will document pertinent information according to client standards, conducting research to provide resolution or escalation leveraging client operational runbooks and documented knowledge articles.
Skills
Investigation and analysis, fraud detection, customer service oriented, call center customer service, Analytic
Top Skills Details
Investigation and analysis,fraud detection,customer service oriented
Additional Skills & Qualifications
ONSITE IN PITTSBURGH, PA
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This position is located in Pittsburgh, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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