Help Desk Representative
📋 Role Overview & Responsibilities
Customer Service Representative
St. Louis, Missouri ($17-18 USD/hour) (Paid Training)
Highlights Of The Job
Industry: Customer Service/ Insurance Employment Type: Contract-to- Hire (4 month) Hybrid after training! 3 days in office/ 2 days work from home NO WEEKENDS!
Benefits Of This Role
Opportunity to work for one of the top insurance companies! 10:30-7pm Hours/ 3 days a week onsite, 2 days a week WORK FROM HOME Helpful and supportive leadership and executives ROOM FOR GROWTH!
A Day In The Role
1-3 Years of Customer Service Representative experience Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours Assume ownership and respond to customer (internal/external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards. To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries Work effectively in a team environment using professional interpersonal and communication skills
Requirements
Commercial insurance experience preferred, will consider strong admin/ CSR Background
Next Steps
The TEKsystems recruiting team will reach out to you to discuss next steps in 10 business days.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
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This position is located in St Louis, MO with potential relocation and sponsorship assistance depending on candidate qualifications.
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