Helpdesk Tier 1.5
📋 Role Overview & Responsibilities
CANDIDATES MUST LIVE IN THE DFW AREA. EVEN THOUGH THE POSITION IS 95% REMOTE, YOU WILL BE REQUIRED TO COME INTO THE OFFICE 3 DAYS A MONTH.
Description
Overview
The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.
Experience
1-2 years of helpdesk / call center experience
1-2 years of experience working with “help desk ticketing tools” i.e. Service Now
Experience supporting Work from Home end-users
Experience working remotely yet as a team member
Skills
Ability to troubleshoot common Windows related issues
Working knowledge of Active Directory
Working knowledge of Domain hierarchy
Working knowledge of Microsoft Windows OS
Microsoft Office Products Including
Word, Excel, Outlook, PowerPoint
Remote Meeting Software Including
Microsoft Teams, Cisco WebEx, Zoom
Strong written and oral communication
Ability to learn and troubleshoot custom applications
Non-Technical Requirements
Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user – returning the ability for them to perform their job.
Hardware
The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.
Secure/quiet location to work
Personal high speed internet connection (no hot spots or public internet locations)
Cell phone with good reception
Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.
Skills
call center customer service, call center operations, phone support
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
How do I apply for the Helpdesk Tier 1.5 position at TEKsystems? ▼
Click the “Apply for this Position” button on this page to submit your application directly to TEKsystems without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Irving, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →