HYBRID Customer Service Representative (FT)
📋 Role Overview & Responsibilities
Description
Start Date: Early May Must Attend Group Interview (Virtual): Week of April 22nd via MS TEAMS )
Training ONSITE for 30 days then granted HYBRID (3 DAYS WFH, 2 DAYS ONSITE WEEKLY)
Job Description
Handling about 50-80 inbound calls per day pertaining to mortgage and homeowners insurance questions.Receiving questions from borrowers, insurance agents, and financial institutions.Updating customer accounts, pending transactions, billing, concerns, etc.Provide support to the team as needed.
Skills
Customer Service and call centerData entryMortgage and insuranceInbound and Outbound calls
Must Have
Additional Skills & Qualifications
At least 6 months to a year of customer service experience (call center experience is preferred, but will consider retail candidatesEfficient in using a Windows PC computer and navigating their software system (super easy to learn)Typing: at least 35 WPMGood verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)**Internet connection**Reliable transportation - This is a hybrid position, must go into the office a couple of days every week
Schedule
3 to 4 weeks of training on-site - Hours: 9:30 am -6 pm for training
After this, they may be able to go on a hybrid schedule. If hybrid, the schedule is 2 days on-site and 3 days remote.
Set a phone interview with me!
Shift Available
10:30 am - 7 pm
#TEKsystems #OwnChange #AllegisGroup #CSR
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This position is located in Farmington Hills, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
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