Jr IT/AV Helpdesk Support
📋 Role Overview & Responsibilities
Description
60% AV / 40% IT support - Mostly smart hands in office being able to ping the rest of the NWIT team as needed (who sit on the West Coast) - Supporting on-site and remote users - Need to be able to be self-sufficient - AV Zoom rooms - 5 total, 1 all-hands space that's more complicated. Crestron, AV head controller, AMX, mic, projector. - They need to have someone on-site for event support, monthly impromptus, who's comfortable with diagnosing phone issues - Ring DNA phone system. Confirm complaint and then have ring DNA tech support or sales team - app managers for that platform. - Ethernet cabling - IP address - Network port - 40-50 end users (sales folks) on site consistently, but at the most 80-100 remotely or on-site depending on if there are all-hands.
Skills
okta, gmail, macos, jamf, Customer service, google suite, Windows, Imaging, av engineering, Zoom, white glove, mac, troubleshooting, desktop support, saas
Top Skills Details
okta,gmail,macos,jamf,Customer service,google suite,Windows,Imaging,av engineering,Zoom,white glove
Additional Skills & Qualifications
Primarily Mac environment, some windows Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works). Fresh Service ticketing
Experience Level
Entry Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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