Outbound Sales
📋 Role Overview & Responsibilities
Job Description
Provide both inbound and outbound phone and email support to our clients concerning warranty products or services.
Essential Functions
Focus on closing extended warranty sales with the assistance of progressive calling. Formulate business decisions based on information provided during the call with an excellent ability to persuade and negotiate with customers. Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers. Accurately document information within multiple database systems. Adhere to KPI(s), as defined by the leadership team,to ensure you are meeting departmental expectations, sales qualified opportunity, revenue metrics, and quality assurance. Act as a backup to the Inbound Contact Center Team concerning general customer service warranty plans, claims, credits, sales, and product registration. Perform other duties as assigned.
Required Experience
1-3 years of experience in a call center environment. Must have strong sales experience and a proven sales track record for achieving lead-setting targets. Genuine desire to provide exceptional customer service.An ability to be persuasive, positive, energetic, and relay information clearly, precisely, professionally, and friendly while overcoming objections to close sales.Respond to customer inquiries by asking probing questions and listening attentively; while possessing exceptional oral and written skills. Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment Self-motivated, metrics-driven, able to work independently, and the desire to learn and succeed. Demonstrates teamwork displays a positive attitude, and has a strong work ethic. Must be punctual and reliable. Proficiency in Microsoft Office (Excel, Word) Experience with auto-dialer an asset Bilingual (Spanish) a plus
Educational
Requirements And Qualifications
High School Diploma or GED is required.Associate degree preferred
Work Hours: Monday-Friday – 9:30 am -6:30 pm - No Travel Required
Job Type: Temporary to Permanent
Pay: $18/hr
Location: Norwalk Ct. (Fully Remote)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This position is located in Norwalk, CT with potential relocation and sponsorship assistance depending on candidate qualifications.
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