PC/Field Technician (Active Secret Clearance)
📋 Role Overview & Responsibilities
Description
Our client has an immediate need for a PC/Field Technician. 4 lakes with ACES sites surrounding them that the PC/Field Tech will be working at (Sardis Lake, Enid Lake, Arkabutla Lake, Grenada Lake). They can be based in Sardis, MS or Enid, MS. And they won't be 100% travel. Just traveling to these lakes when tickets arise at those sites.
Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise. The candidate will escalate more complex problems to Senior Level.
Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Skills
Hardware, Desktop, Imaging, Troubleshooting, Deployment, Windows, Desktop troubleshooting, Install, Installation, Desktop hardware, Technical support, Inventory, Support, Customer service, Ticketing system, Workstation
Top Skills Details
Hardware,Desktop,Imaging,Troubleshooting,Deployment,Windows,Desktop troubleshooting,Install,Installation,Desktop hardware,Technical support,Inventory,Support,Customer service,Ticketing system,Workstation
Required Skills
Additional Skills & Qualifications
Active Secret Clearance
Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office 2013.
Experience using Remedy or a similar ticketing system.
Strong analytical and follow through skills.
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Ability to work well independently on defined tasks.
Ability to work well as part of a team.
Desired Skills
Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
Prior USACE/ACE-IT experience
Experience working in a DoD environment
Experience supporting Office 365
Experience Level
Expert Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Sardis, MS with potential relocation and sponsorship assistance depending on candidate qualifications.
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