Product Manager-D365 Functional CRM SME

We are looking for a Product Manager - D365 Functional CRM SME to work on a new project that is getting ready to kick off; this will be a 12 month+ engagement and will be a remote role (occasional travel to client side). This person will need to work PST. hours.

Role And Responsibilities

The Product Manager - D365 Functional CRM SME will advise and manage the case-management functions, business process definition, analysis of business problems, analytics, and implementation of technical solutions based on Microsoft D365 Power Apps and Power Platform technologies. This role will advise and manage understanding of the intersection of property assessment business needs and technology and readily engage in issue resolution and investigation for complex data analytics, fieldwork, and accounting challenges related to integration and reporting.

Key Responsibilities

Participate in all phases of the Solution Delivery Life Cycle (SDLC), including planning, requirements definition, solution design, test execution, and implementation of business applications. Plan the business analysis effort, contribute to managing requirements, and review deliverables with the project team and business stakeholders for quality and consistency. Work with clients to gather system requirements and produce detailed requirements and functional specification documents to solve moderately complex problems within ERP information systems. Analyze business and user needs, document requirements, and revise system logic difficulties as necessary. Documents ‘as-is’ and ‘to-be’ business process diagrams within accurate and detailed scoping documents. Translate requirement specifications into application configurations for applications and systems. Validate, analyze, and import initial and final data as the customer approves. Work closely with the development team to ensure requirements are fully understood and provide assistance to overcome obstacles faced during development. Document reports design and specifications for custom reports development or modification. Provide support to development team during development and testing. Design, develop and execute comprehensive test plans and test cases for user acceptance and ensure quality standards. Create user training documents, schedule, and deliver user training identifying key power users Consult and liaise with client stakeholders during critical phases of the project (assess, develop, and deployment)

Technical Skillset

Demonstrate expert understanding of a variety of D365 software features including (but not limited to): D365 Customer Engagement (CE), Power Pages, Dataverse features.Experience working with Agile development methodologies is a plus.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.