RCM Client Success Manager
📋 Role Overview & Responsibilities
Description
Evaluate, analyze, and trend Revenue Cycle Department training needs, developing, and administering comprehensive RCM instructional programing to meet the organizational and department needs. The training coordinator is instrumental in engaging internal and external stakeholders and strategizing collaborative instructional material to benefit all processes and workflows to attain the highest level of quality/proficiency in RCM functions.
Skills
Business analysis, Revenue cycle, Communication and writing skills, medical billing, revenue cycle management, customer service oriented
Top Skills Details
Business analysis,Revenue cycle,Communication and writing skills,medical billing
Additional Skills & Qualifications
High School Diploma required; Bachelors strongly preferred Minimum 4-6 years of health care revenue cycle management experience; 2-3 years preferred client interaction and education Knowledge of complete RCM, (Patient Access-Insurance, CPT, HCPCS, and ICD-10 coding) Ability to work autonomously, while managing multiple projects and time Ability to write reports, business correspondence, and procedure manuals Advanced knowledge of online learning processes and principles, facilitation skills and adult learning Ability to interact and communicate with a variety of people Flexibility and adaptability to change with highest degree of ethical standards Exceptional verbal and written communication skills, attention to detail, customer service and interpersonal skills Ability to define problems, collect data, establish facts, and draw valid conclusions to orchestrate changes as needed Demonstrates teamwork, engagement, and agility to embrace new and changing priorities; all with friendly, professional behavior Intermediate proficiency in computer skills, including knowledge of Microsoft Office Suite, e-mail systems, and web-based programs (TEAMS) Ability to create, communicate, and support organizational and departmental norms Critical thinking abilities with strong problem-solving skills
Experience Level
Expert Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This position is located in Durham, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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