Senior Service Desk Technician
📋 Role Overview & Responsibilities
Description
The position will be located at the Data Center in Frankfort KY and involves a cubicle environment. Teamwork and collaboration are valued at CSD. It is a long term, stable position with the TEKsystems Government Services team and it includes our internal premium benefits plan.
Experience with Desktop Support work Experience working in a fast-paced and ever-changing environment (adaptability) Experience working with, and as an active part of, a lively team (team player) Multi-tasking ability Documentation skills (clear, concise) Experience with Active Directory Experience with remote support or desktop support Reliable attendance Customer services skills and temperament
The following are examples of the competency items which we would “Like” to see in this individual as well:
Experience in customer service-oriented workplace IT experience and knowledge in the following.Desktop Support (Remote Support)Windows 10 Operating System.Mapping network drivesGlobal Protect support (VPN)General NAS knowledgeOffice Suite (particularly Outlook 2013 or higher)Preferred ServiceNow Ticketing System experience.
Skills
Outlook, Exchange, Windows 7, Windows 10, Active Directory, Troubleshooting, Customer support, Call center, O365, Support, Phone support, Mobile device, Servicenow, Printers, Hardware, customer service, office 365, software support, Help desk, Help desk support, Service desk, Ticketing system, Desktop, Password reset, Microsoft office, Application support, Remote support, Hardware support, A+, Imaging
Top Skills Details
Outlook, Exchange, Windows 7, Windows 10, Active Directory, Troubleshooting,Customer support,Call center,O365,Support,Phone support,Mobile device
Additional Skills & Qualifications
Excellent customer service skills and communication skills are essential. Interpersonal skills, attitude, and work ethic are more important than technical experience.
Experience Level
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Frankfort, KY with potential relocation and sponsorship assistance depending on candidate qualifications.
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