Sr. Escalations Representative - $25/HR

Now Hiring for Sr. Escalations Reps with a large banking company to help close out cases that are created after a customer complaint is filed. This is a very attention to detail and investigate position. This is a hybrid schedule where training is 100% onsite in Shoreview, MN for the first month and then it's onsite 1 week and then remote the following week. Weekly rotation of onsite and then fully remote every other week.

Description

The right candidate will be able to review and then critically research and resolve the customers complaint. Complaints are coming into the bank from a variety of areas. Examples are Credit Card, Checking, Business or Consumer deposits, checking, etc. This could be an ATM, transaction in a branch, or at a retail store, etc.

Expectations are that this person will be managing 5 to 10 cases at any time. The first step is to thoroughly read the complaint and then investigate this compliant. There is A LOT of reading and independent work involved with this role. Once this initial research is completed, you will reach out to the customer via phone and let them know that you will be conducting an investigation. Each candidate can expect around 5 to 10 calls per day. Very low volume but professional conversations with customers about a complaint that needs to be addressed.

This is not Black and White, we need people who are okay with working in the grey. Critical thinkers when it comes down to a resolution. Most importantly, were looking for a long term commitment from anyone that accepts this role.

Qualifications

2+ years of experience with financial or banking customer service

Schedule

Monday-Friday, 8am-5pm

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.