Customer Service Representative Bilingual
📋 Role Overview & Responsibilities
Description
The Customer Service Representative position has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. We are the face and voice of the company and as such, are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.
Inbound calls working with a fast-paced high volume customer service call center.
Looking for bilingual Spanish preferred
New hires first 30 days of employment in office.
Monday - Friday, 8:30am -4:30pm. Once training is completed a hybrid model option will be reviewed with each employee.
This is a full time role at 35 hours a work week.
Essential FunctionsAnswers consumer inquiresTroubleshoots problems needing resolutionProvides program related resource informationLiaison to other departments within the company
CompetenciesProfessional, friendly and understanding of the consumer's situationAttentive to detailsAble to work efficiently as a team playerSelf-motivatedCompetent with data entry and basic formula understanding and applicationAble to learn, retain, and apply new information on a frequent basisPunctual and dependable
Requirements
Preferred ExperienceExperience in fast-paced high volume customer service call centerBilingual with fluency Spanish, Chinese, Haitian- Creole, Cape Verdean, Portuguese and/or other languages
Required Education: High School Diploma
Benefits
Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop their career and enhance their experience.Sign on bonusWork/Life Balance - flexible work schedulesPaid time off - 25 days per year for full time staff14 paid HolidaysTempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSABasic Life, Short Term and Long Term DisabilityOn-site gym (Stoughton Location) and wellness initiativesAnnual Reviews with merit based increasesEmployee Recognition ProgramFinancial Wellness - 403(b) Retirement Plan with matchingContinuing Education, Training and Advancement opportunities
Who is Tempus?
Tempus Unlimited, established in 1950 as Cerebral Palsy of Massachusetts, provides a continuum of services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. We encourage the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. We are a thriving organization that provides programs and services throughout Massachusetts and in Pennsylvania with a workforce of 500 employees.
When you join our team you will be part of a workforce that is as diverse as the consumers we proudly serve. Come join us and become a part of this extraordinary organization.
PI239285782
Frequently Asked Questions
How do I apply for the Customer Service Representative Bilingual position at Tempus Unlimited, Inc.? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Tempus Unlimited, Inc. without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Stoughton, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →