Help Desk Specialist
📋 Role Overview & Responsibilities
Texas GovLink, Inc. helps state and local governments identify staff to work on their information technology projects. Many of our clients are going through enterprise level modernization of their software solutions and require experienced information technology professionals to become part of their team on these long-term projects. One of our large Texas government clients uses a broad array of technologies and 3rd party service providers to support their statewide business operations. They are currently seeking an experienced help desk technician to support their suite of software solutions and troubleshooting reported issues. These are large, complex applications and are used by over 15,000 employees and stakeholders located throughout the state of Texas. The client is headquartered in Austin and would require the selected candidate to at least 1 day a week from their offices in southeast Austin. This is a long-term opportunity with opportunity for advancement.
Responsibilities: · Provide advanced technical support and troubleshooting to stakeholders for clients’ IT systems and applications.
Required Skills/Experience 5 years experience working on a help desk or call center supporting software solutions 5 years experience providing IT application support. 5 years experience researching and resolving escalated problems. 5 years experience with help desk software (e.g. ticketing systems like ServiceNow, knowledge bases). 5 years experience with call handling.
Frequently Asked Questions
How do I apply for the Help Desk Specialist position at Texas GovLink, Inc.? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Texas GovLink, Inc. without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Austin, Texas Metropolitan Area with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →