Data Scientist - Customer Service

JOB SUMMARY

Data Scientists support business growth by using business intelligence software, advanced data mining techniques, and statistical analysis methodology to automate complex processes, visualize large data sets, and generate new insights. Data scientists are highly analytical, technically skilled, and have a passion for sharing their insights to a broad audience.

The Data Scientist position within the Textron Aviation Aftermarket Analytics team in Customer Service is responsible for identifying, developing, and executing solutions that support strategic initiatives by generating actionable insights and recommendations based on the latest data science methodologies. This role will have a focus on forecasting aircraft maintenance to assist with annual operational planning, discounting strategy, creating long term maintenance agreements, and ensuring we keep our service centers full.

At Textron Aviation, we are building a community of Data & Analytics professionals with an emphasis on collaboration and cross functional support. You will have the opportunity to work closely with your peers throughout the organization toward a vision of data driven strategy.

JOB RESPONSIBILITIES

Build, optimize, and automate data models to support business reporting and ad-hoc analysis

Advise leadership on analytical, data-driven approaches to solve challenges and identify opportunitiesDevelop statistical and machine learning models to answer business questions and make predictions using R, Python, and other programming languagesExperiment and explore new technologies to support business objectivesMonitor data models for accuracy and performance and update as needed to maintain qualityDevelop best practices and document proven solutionsInterface with other data professionals throughout the organization to embrace cross functional growth in analytics capabilitiesProvide guidance to data analysts to support expanding descriptive models into a predictive or prescriptive environmentConduct training on data literacy and data science capabilities to data consumersGather and document analytics project requirements from business stakeholders, identifying opportunities to apply advanced analytic approachesExplore and understand the inner workings and market context of an aircraft OEMPreprocess data using feature selection and/or dimensionality reductions algorithms within a pure code environment.Solve regression and classification problems using established machine learning techniquesEvaluate and optimize the performance of machine learning models through results-based training and testing

EDUCATION/ EXPERIENCE

Bachelor’s degree required in Applied Mathematics, Statistics, Data Science, Computer Science plus 2 years relevant technical experience or bachelor’s degree in other related field plus 4 years relevant technical experienceAviation experience preferred

QUALIFICATIONS

Strong written and verbal communication skills

Experience with Microsoft Office including Excel and PowerPointPractical application experience with one or more analytics packages such as SAS, R, SQL, Python (& associated libraries), or similarExperience working with relational databases, APIs, and ML production environmentsAdvanced analytics skills, including statistical characterization of large sets, regression modeling, probability distribution fitting, stochastic simulation, and multivariate sensitivity analysisAbility to identify relevant metrics and explain technical information to a broad audienceDesire and ability to learn and leverage new software, tools, and processes in a self-learning environmentDemonstrated aptitude to clean and prepare data using techniques such as compression, binning, normalization/scaling, and 1-hot encoding within a pure code environment (Notebook or IDE)Advanced matrix, multidimensional array, and table operations in pure coding environmentDemonstrated ability to preprocess data using feature selection and/or dimensionality reductions algorithms within a pure code environment. This may include decision tree analysis, boosting, or Principal Component AnalysisTechnical ability to solve regression and classification problems using established machine learning techniques including SVM, logistic regression, and clustering.Basic understand of time-series data analysis and prediction modeling (ARIMA, SARIMA, exponential smoothing) or otherwiseTechnical ability to evaluate (i.e., F1 Score, Confusion Matrices, RMSE, etc.) and optimize the performance (i.e., grid search, hyperparameter tuning) of machine learning models through results-based training and testingBasic understanding of Neural Networks with the ability to train a basic multi-layer perceptron in a pure code environment utilizing activation functions like ReLU, Sigmoid, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company

Textron Aviation

Primary Location

US-Kansas-Wichita

Job Field

Business Development

Schedule

Full-time

Job Level

Individual Contributor

Job Type

Standard

Shift

First Shift

Relocation

Available

Job Posting

04/17/2024, 4:29:47 PM