ServiceNow Technical Support Consultant
📋 Role Overview & Responsibilities
Job Title: ServiceNow Technical Support ConsultantLocation: Santa Clara, CA - Hybrid; 2x a week at least in the officeDuration: 10+ Months Contract
Roles & Responsibilities
- Certified ServiceNow Application Developer or System Admin.2. Strong troubleshooting skills.3. Should be able to debug code.
Main Responsibilities:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
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This position is located in Santa Clara, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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