Service Desk Specialist
📋 Role Overview & Responsibilities
Job Summary:As a Service Desk Specialist, you will play a critical role in providing technical support and assistance to end-users within our organization. You will be responsible for handling inquiries, troubleshooting technical issues, and resolving problems promptly and efficiently. Additionally, you will contribute to the management of user access and utilize ServiceNow to streamline service desk operations. The ideal candidate will possess expertise in Identity and Access Management (IAM) and have hands-on experience with ServiceNow.Requirements:Bachelor’s Degree in Business, Risk Management, Information Security, Finance, Statistics or other related field.Certifications in CISSP/CISA/CISM/CRISC a plus.Minimum of 1 year of experience in Identity and Access Management (IAM) administration.Minimum of 1 year of hands-on experience with ServiceNow administration.Strong technical aptitude and troubleshooting skills.Excellent communication and customer service skills.Ability to work independently and collaboratively in a fast-paced environment.
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This position is located in San Antonio, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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