Front Office Manager

Job DescriptionOverviewAre you a dynamic and results-driven hospitality professional with a passion for delivering exceptional guest experiences? Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

ResponsibilitiesManage and lead the guest services team, including front desk and valet staffEnsure the smooth check-in and check-out process for guestsHandle guest inquiries, concerns, and special requests in a timely and professional mannerTrain and mentor staff to deliver exceptional guest serviceMonitor and respond to guest feedback and reviewsCollaborate with other departments to enhance the overall guest experienceImplement and maintain guest service standards and proceduresResolve guest complaints and issues to ensure guest satisfactionImplement and maintain efficient operational processes and technology solutions

Qualifications2+ years of experience in hotel front desk management/supervisory operationsOpera PMS experience, requiredStrong leadership and management skillsExcellent communication and interpersonal skillsRead, write and speak English fluentlyProficient in hotel management software and Microsoft OfficeDetail-oriented and able to multi-task effectivelyCustomer service oriented and committed to providing exceptional guest experiencesComputer experience required. Proficient in Opera PMS, Micros & Microsoft OfficePrior cash handling experience necessaryAbility to work flexible hours, including weekends and holidays as needed

BenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Three Tiers of Medical Coverage (Effective 1st of Month after 30 Days)Dental & Vision Coverage (Effective 1st of Month after 30 Days)24/7 Teladoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.