Accounts Payable Analyst/Business Support Specialist

The Business Support Specialist reports to the Business Support Supervisor of the North America Purchase to Pay (PTP) team and is responsible for taking an active role in executing, improving, and supporting the customer service framework in the North America PTP department. The focus of the role is to proactively ensure customer and supplier inquiries are resolved accurately, timely, and efficiently.The successful candidate will be expected to be highly self-motivated with proven experience in successfully supporting a best in class Business Support team providing best practice service delivery and actionable business insights.Work closely with the global Business Support team to find trends, perform root/cause analysis, identify improvement and training opportunities to enhance the customer experiencePartner with other global PTP team members to standardize processes globally to ensure they are scalable to support the Company’s continued growthEffectively manage the perceptions and expectations of internal stakeholdersMaintain process integrity, internal and SOX controls, ensure compliance with the Controller’s Manual and all applicable laws and regulations.Accountable for service delivery against agreed and evolving KPI’s and service partnership agreementProvide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance and future projections.Understand business direction, key changes and needs; initiate and actively participate in the conversations on how Business Support needs to mold and adapt to stay proactive.Effectively execute daily customer support activities using the ticketing system, daily reporting and workflow activity.Provide training and guidance to offshore team and to internal and external customers.Interact successfully with global PTP team membersEnsure adherence to Company policies, procedures, SOX controls, government and/or legal requirementsSupport strategic and cross functional projects.

Qualifications: Bachelor's Degree and 4 Years’ Experience, or Associate Degree and 5 Years’ Experience, or High School and 6 Years’ of relevant operational business support and customer services experienceFull knowledge of PTP Processes specifically Full Cycle Accounts Payable, FSS Support background & able to troubleshoot AP issues. (Must have Accounts Payable Experience)ERP systems - Oracle or SAP experience Attention to details able to work in high volume environmentKnowledge of US GAAP and SOX Controls requiredProficiency with Excel, Word, Outlook, and PowerPointKnowledge of SAP S/4 HANA and SAP Ariba systems (strongly preferred) Experience in Helpdesk ticketing environment within Financial Shared Services organization (strongly preferred) Experience working in a multinational or global Finance organizationExperience in biotech or pharmaceuticals industry a plus