Customer Service Representative

Hello,My name is Francis, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Customer Service Representative for a prominent client of ours. This position is in North Chicago, IL. Details for the position are as follows:

Job Description:1 year contractPay - $19-$21Hybrid Schedule – 8:30am to 5pm – 3 days onsite, 2 remote after training is completedUnderstand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation, and others.Establish and maintain documentation and incorporate new procedures into existing job aids, tools, etc. Oversee and administer the monitoring and updating of the customer support content of the online resource manual for the team. Communicate updates to key business partners to ensure compliance and adhere to Client policies and procedures.Demonstrate expertise and serve as the subject matter expert during compliance audits relevant to business segments by providing and interpreting business data. Maintains professional and technical knowledge by completing training requirements and offsite visitation to meet relevant stakeholders. Maintains open communication with management regarding audit findings and proposes plan of action for resolution.Complete all required training to be able to function in various aspects of position. Complete continuing education as instructed including seminars and annual procedure reviews.Serve as the customer's advocate and liaison to resolve service problems quickly and fairly for customers.Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods, warehousing, planning, transportation, and others.Work with customers and Client personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.Process and satisfactorily close customer Inquiries within designated timeframe.Suggest opportunities/methods and procedures to improve operations, elevate service levels and reduce operational expense.Implement specific sales promotional strategies and programs as directed by sales management.

Qualifications:High School diploma or GED equivalent2+ years customer service experienceSAP order entry experienceCall Center / Phone experience – approximately 10-20 calls per day (volume varies) regarding orders, inquiriesExcel experience -intermediate (does not need v-lookups or pivot table experience)Good verbal and written skills