Social Media Marketing Specialist

Pay: 25.00/hr on W2.1 year assignment to start with potential for extension or conversion. 100 percent remote role. Must be able to read, write and speak Spanish or French fluently. Shifts vary between the hours of 8:00am-9:00pm Monday-Friday, depending on assigned schedule. Role requires some weekend (consecutive Saturday/Sunday) coverage between 9:00am-5:00pm, depending on a rotating scheduleManage owned social media sites, engage with consumers in social media both proactively and reactively, and be the external voice of our brands while simultaneously acting as the voice of the consumer internally. Serve as a hub, having the ability to connect personally with consumers (humanize the company), as well as gather and provide feedback to various departments internally (consumer services, brand, legal, tech support, marketing, IT, etc.).Responsible for overseeing our brands on social media and ratings & reviews, while ensuring internal and external customers receive the best, most effective, efficient, and integrated service experience available.Implement the social media voice and guidelines of managed brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience. This role coordinates with external agency partners (including PR, digital and media), as well as internal brand, ITS, and consumer services teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.Manage, moderate, and analyze ratings and reviews through tools such as BazaarVoice.Experience with social media management software (i.e., Sprinklr) is desired.