Auto Physical Damage Field Appraiser (Pittsburgh, PA)

You will support the Claims Organization's goal of delivering quality service, internally and externally, leaving people with a positive seamless claims experience. We are seeking an experienced appraiser who can work on moderately complex physical damage claims that require on-site inspections or face-to-face contact. You will also handle some situational claim adjuster duties. You will conduct training and reinspection of new independent appraisers and network repair facilities.

Prefer experience with insurance and in body shops.

You will work in the field and handle moderately complex auto physical damage claims typically within 1-2 hours of the greater Pittsburg, PA metro area. You must be located within the region. A company fleet vehicle is provided with the position.

You will report to a Manager of Adjusting Services

Position Compensation Range$55,000.00 - $90,000.00Pay Rate TypeSalaryCompensation may vary based on the job level and your geographic work location.

Primary AccountabilitiesPrepare and submit appraisals utilizing estimating software indicating costs for parts, materials and labor necessary to restore vehicles to pre-damaged conditionProvide claims personnel with advice on vehicle repair, parts costs, garage knowledge, total loss determination, and when specific damage may be related to a accidentProvide a clear explanation of estimates to the customer, answer customer questions and processes claim paymentsIdentify industry approved equipment needed to complete repairsInvestigate cause and origin of claims by contacting the appropriate partiesNegotiate physical damage settlements and upon approval, explain settlements including total losses and correct repair methods in a manner that they can be understood by the customerNegotiate repair prices and techniques with repair facilities and customers, which may include the use of aftermarket parts, salvage parts, repair versus replacement, and bettermentUtilize electronic claim system to document actions throughout the life of the claimManage individual claim inventory to ensure productivity goals are achievedRecognize and have a broad understanding of state-specific differences in policies, contract coverages and claim history coverages; Identify state-specific legislation and legal precedent based on prior legal cases for assigned geographical area

Specialized Knowledge & Skills Requirements3+ years of experience with an Electronic Estimating System (i.e. CCC, ADP, Mitchell) required1+ years of experience with Microsoft Office required (Word, Windows, and Excel)Basic understanding of and the ability to interpret automobile policies, including applicable endorsementsBasic understanding of underwriting guidelinesRecognize controls and resolve disputes utilizing arbitration, appraisal and alternate dispute resolutionsYou must be able to perform basic math calculations (addition, subtraction, multiplication, and division), including the calculation of averages and percentages.

LicensesValid driver's license required plus an acceptable driving record.Obtain state specific property casualty claims licensing--we will provide training.

Travel RequirementsUp to 10%.Catastrophe duty as applicable.

Physical RequirementsVisit areas that have a higher hazard than a typical office (customer homes, tow yards, shops).Move in different positions to accomplish tasks in different environments.Adjust or move objects up to 50 pounds in all directions.

Working ConditionsLow/high temperatures, outdoor elements (precipitation and wind).Noisy environments, poor ventilation, small and enclosed spaces.

You will be in a full time hybrid and must be located in the greater Pittsburgh, PA metro area. On occasion you may be asked to travel to shops, tow yards, homes, etc. and an office location for in person engagement activities such as team meetings, training and culture events.Your offer will be made contingent on the results of applicable background checks.Your offer is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

We're looking for the best talent to help The General® to bring quality insurance to people who need it the most.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.