Auto Adjuster / Senior Adjuster

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims team is currently seeking an experienced Auto Adjuster in our Worcester MA office location. The Hanover Insurance Group has adopted a Hybrid work model that is 3 days in office, 2 days remote.

This is a full time, exempt role.

POSITION OVERVIEW

Responsible for the investigation, negotiation, and resolution of claims in accordance with policy provisions, business expectations, and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

IN THIS ROLE, YOU WILL

Have or secure and maintain appropriate state adjuster license(s) and continuing education credits.Work within specific limits and authority on assignments of moderate technical complexity.Use discretion and independent judgment in claim handlingPossess functional knowledge and skills reflective of fully competent practitioner.Investigate, analyze, evaluate, and negotiate claims of minimal to moderate complexity. Be responsible for some to all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality, and customer service.Implement and coordinate the most effective management techniques to mitigate loss and expense payments.

WHAT YOU NEED TO APPLY

Prior auto claims handling experienceBachelor’s Degree or equivalent work experienceDedication to delivering exceptional customer service to internal and external customersStrong organizational and time management skillsAbility to negotiate skillfully in difficult situations with both internal and external groupsDemonstrate ability to win concessions without damaging relationshipsDemonstrate strong written and verbal communication skills. Promotes and facilitates free and open communicationUnderstanding of applicable statutes, regulations, and case lawThinks critically and anticipates, recognizes, identifies, and develops solutions to problems in a timely mannerEasily adapts to new or different changing situations, requirements, or priorities

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchTuition reimbursementPTOCompany paid holidaysFlexible work arrangementsCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)