Commercial General Liability Adjuster

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims team is currently seeking a Commercial General Liability Adjuster. The Hanover Insurance Group has adopted a Hybrid work model.

This is a full time, exempt role, 2 days in office.

Position Overview

This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.

IN THIS ROLE, YOU WILL

Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.Handle commercial liability claims.Works within significant limits and authority on assignments.Uses discretion and independent judgment in claim handlingIdentifies possibly suspicious claimsPossesses demonstrated technical knowledge and skills, including product and industry.Claims handled may be of greater complexity and may require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality, and customer service.They may be used as a technical resource by adjusters. May represent the company at mediation, arbitration and trials.May provide training and mentoring to adjusters.Assignments are broad in nature, usually requiring originality and ingenuity.Review and analyze contracts, leases, and identify risk transfer opportunitiesWrite positional coverage letters.

WHAT YOU NEED TO APPLY

Typically has 3 to 5 years General Liability experienceBachelor’s Degree or equivalent experience, industry designation preferred.Dedicated to meeting the expectations and requirements of internal and external customersStrong organizational and time management skillsAbility to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships. Understanding of applicable statutes, regulations and case lawThinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.Easily adapts to new or different changing situations, requirements or priorities.Operates with latitude for un-reviewed action or decision.Computer experience (MS Office, excel, word, etc.)Proficient using a paperless claims systems

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:Medical, dental, vision, life, and disability insurance401K with a company matchTuition reimbursementPTOCompany paid holidaysFlexible work arrangementsCultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)