Customer Support Agent
📋 Role Overview & Responsibilities
Multilingual Customer Support Agent (m/f/d) – Remote (Europe)
Company: The Happy Customers (Berlin)
https://thehappycustomers.com/
Location: Remote (Europe)
Employment Type: Werkstudent / Part-time / Minijob / Freelance / Full Time (depending on project needs)
Languages: English + Native or Professional Proficiency in at least one European language
About The Happy Customers
The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
We are currently building a talent pool of multilingual customer support agents based in Europe to support upcoming client projects.
Tasks
As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.
Support channels may include:
- Chat
- Phone (inbound and outbound)
This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.
Please note: Native or professional proficiency in at least one European language is mandatory for this role.
Responsibilities
- Provide customer support via email, chat, and phone (inbound & outbound)
- Respond to customer inquiries in a professional and timely manner
- Assist customers with questions, troubleshooting, and issue resolution
- Escalate complex issues to the appropriate team when necessary
- Maintain accurate records in customer support systems
- Contribute to improving overall customer experience
Requirements
Based in Europe with valid work authorization
Basic to good English communication skills
We are particularly interested in candidates fluent in one or more of the following languages:
- German
- French
- Spanish
- Italian
- Portuguese
- Dutch
- Polish
- Czech
- Slovak
- Hungarian
- Romanian
- Bulgarian
- Greek
- Danish
- Swedish
- Norwegian
- Finnish
- Croatian
- Slovenian
- Serbian
- Bosnian
- Montenegrin
- Macedonian
- Albanian
- Lithuanian
- Latvian
- Estonian
- Icelandic
- Irish (Gaeilge)
- Maltese
- Luxembourgish
- Russian
- Ukrainian
- Turkish
- 1-3 years of Customer support experience is preferred but not mandatory. Candidates with strong communication skills and language proficiency are encouraged to apply.
- Comfortable communicating with customers via phone, email, and chat
- Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
- Ability to work independently in a remote environment
Work Model
Support assignments may vary depending on project demand:
- 10–20 hours per week
- Up to 40 hours per week for larger projects (team-based support)
Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.
As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.
Benefits
- Fully remote work within Europe
- Flexible working hours depending on project assignments
- Opportunity to work with international companies and multilingual teams
- Exposure to AI-enhanced customer support environments
- Opportunity to gain experience in a growing customer experience startup
- Possibility of longer-term collaboration based on project availability
Equal Opportunity
We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.
Find more English Speaking Jobs in Germany on Arbeitnow
Frequently Asked Questions
How do I apply for the Customer Support Agent position at The Happy Customers? ▼
Click the “Apply for this Position” button on this page to submit your application directly to The Happy Customers without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Berlin with potential relocation and sponsorship assistance depending on candidate qualifications.
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