Senior Claims Consultant

The General Liability Litigation Senior Claim Representative or Consultant is accountable for delivering superior customer service and successfully investigating, reserving, recommending and implementing strategies to resolve claims consistent with corporate claim standards, policies and procedures and statutory, regulatory and ethics requirements. The selected candidate will partner with Staff Legal and outside counsel to resolve General Liability cases including: Premise Liability, Operations Claims, Product Liability, Professional Claims, Advertising Injury claims, Homeowner Liability, Employment Liability exposures and others. Additional key responsibilities are as follows:

Claim File ManagementPlan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirementsProperly assess the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendorsDevelop advanced functional knowledge to appropriately interpret and apply insurance coverage. Develop technical and jurisdictional expertiseMaintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and proceduresIdentify and properly mitigation, subrogation, and other recovery opportunities

Customer ServiceMaintain dedication to meeting or exceeding expectations and requirements of internal and external customersObtain first-hand customer information; use it for improvements in products and servicesEstablish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations

Business Acumen and Technical ExpertiseUtilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgmentAccurately resolve complex coverage and compensability issuesPossess the ability to investigate, evaluate and negotiate highly complex claims to appropriate dispositionPossess superior analytical and critical thinking skills; expert knowledge of complex medical terms, excellent time management abilitiesPossess the advanced technical knowledge to properly reserve highly complex claimsProperly apply statutory laws and regulations of applicable jurisdictionDemonstrate advanced expertise to utilize claim management practices to effectively manage loss costsExpertly contribute to loss cost management by recognizing potential for Subrogation and Special Investigation Teamwork and Team BuildingSupport and help create a team environment that celebrates diversity and inclusionSupport and assist in building a high performing team with diverse characteristics, where individual differences are valuedBuild appropriate rapport and constructive and effective relationships with people inside and outside the organization

Location: Remote / Virtual Training Start Date: OpenHours: 8:00 AM- 5:00 PM (Core Business hours) Monday-Friday

Qualifications2 to 5+ years relevant experience managing general liability claims strongly preferredTechnical expertise in managing claims of high complexityStrong computer proficiency in utilizing software programsExcellent communication skills, oral, written, collaboration and negotiationExcellent time management and organizational skillsEffective customer service skillsAdept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the claimant’s best interestsLeader among claim handlers providing advanced expertise to teammates in solving problemsCollege degree preferred or 5+ years relevant work experience requiredConsistent high level of performance and achievement over career spanState required certification exams and adjusting licensesJD, SCLA or CPCU designation a plusThis position may be filled as a Senior Claim Representative or Consultant commensurate with a candidate’s experience. Additional InformationThis role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ Lake Mary, FL, Naperville, IL and Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, WIFI, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/75Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.Licensing Requirements: As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.