Manager, Customer Commercialization (Pet)
📋 Role Overview & Responsibilities
Your Opportunity as the Manager, Customer Commercialization-South & Central (Pet )
The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. The Manager/Lead CC position owns customer business planning to enable category and customer growth and represents customer strategies to key internal constituents. They will also translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. This specific position will support the South + Central Sales Pet teams.
Location: Orrville Corporate Offices in Orrville, Ohio
Work Arrangements: Hybrid (Onsite Expectations of minimum 30% = 6 days a month)
In This Role You Will
Run Customer & JMS Business planning
Develop and communicate customer roles and strategies within the SBACoordinate with internal functions to drive the customer planning processLead key customer planning activities internally – line reviews, innovation meetings, JBP and Top-to-Top meetingsAssist customer teams with Customer Strategic Plan build, roll-up and reviewExecute against plan and monitor results against objectives (volume, spending, profit)Tailor business drivers to meet customer key initiatives and growth drivers
Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans
Validate assumptions against key metrics (ROI, on strategy, etc)Coordinate with necessary internal functions (Brand Commercialization, Revenue Growth Management (RGM), Customer Finance, Demand Planning, Customer Logistics, etc) to support key customer initiatives
Develop customer plans, budgets, and profit goals tied to JBP
Own final approval of customer specific planWork with RGM/Sales Analyst to validate inputs and assumptionsTrack progress against customer plan, supporting identification & action planning for risk and opportunity
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Minimum Requirements
What we are looking for
Bachelor’s degree5+ years of experience in Consumer Packaged Goods industryCustomer/sales facing experienceProficiency in Microsoft OfficeProficiency in Spotfire, Tableau, CAS or similar platforms Demonstrated ability to build relationships with cross-functional partners to drive business resultsDemonstrated understanding of customer strategies and retail environment
Additional skills and experience that we think would make someone successful in this role:
Prior experience and demonstrated understanding of an accrual-based trade systemPrior experience in other commercial areas including Sales, Marketing, Category Leadership, etc. stronglyExperience in Spotfire, Tableau, CAS or similar platformsExperience with Publix or Ahold Delhaize
Learn More About Working At Smucker
Our Total Rewards Benefits Program Our Thriving Together Philosophy Supporting All Impacted by Our Business Our Continued Progress on Inclusion, Diversity and Equity
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Frequently Asked Questions
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This position is located in Orrville, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
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