Client Services Associate
📋 Role Overview & Responsibilities
Job Description:As a Client Service Associate (CSA), you will play a vital role in ensuring the smooth operation of our front office and administrative functions. CSAs are responsible for creating a welcoming environment for our clients, handling phone calls, appointment check-ins and providing essential information about our services. We are seeking a compassionate individual with excellent customer service skills and a commitment to reproductive health. Position Type: Full-time (1.0 FTE) Qualification:● Certified Medical Associate (CMA) or Associate's degree● 2+ years professional experience in client service environment● Excellent interpersonal skills● Computer proficiency and ability to use EMR system● Experience in a healthcare office or medical setting● Spanish speaking (preferred) Salary and Benefits:● Salary range: $33,000 - $45,600 per year, based on experience● Health, dental and vision insurance● 403b retirement plan with a 4% match after vesting period● Paid time off and holidays● For more benefit information- https://midwifecenter.org/pages/jobs Diversity, Equity, & Inclusion (DEI) Statement:The Midwife Center recognizes the poor and disparate maternal and infant health outcomes experienced in the Pittsburgh region and the importance of increasing access to its services that results in better health outcomes and significantly reduces racial disparities. As a nonprofit health provider, and birth center, we honor and are guided by the legacy of the Black and Indigenous birth workers who came before, with a commitment to creating a safe, inclusive, and satisfying experience for all clients and staff. Equal Opportunity Employer: The Midwife Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, age, disability or belief. We encourage a diversity of candidates to apply for the position. NOTE: The above statements are intended to describe the general nature and level of the work being performed by people assigned this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with this position.
To apply please email a resume and cover letter to Nikki Carmack, HR Manager, at n.carmack@midwifecenter.org.
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This position is located in Pittsburgh, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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