Team Leader
📋 Role Overview & Responsibilities
Title: Team Leader
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Team Leader is responsible for the daily operation of the office, as well as for providing administrative support to management. The Team Leader will receive all communications into the department including e-mail, phone calls, live chat and fax.
Essential Functions
Create and maintain all wagering accounts.Identify financial, fraud or risk that an account may presentGenerate reports as neededProcess a variety of financial transactionsMaintain digital and physical files.Handle customer inquiries including customer disputes and cancelling of wagersAssist customers on live chat and emailReport hardware and software issues to the servicedeskProvide support to our partners, customers and vendorsOther duties as requested
Qualifications
High school Degree or Technical CertificationMinimum three (3) years of experience in a customer service contact center or a customer service position Superior organizational skillsA self-motivated, resourceful, detail-oriented, and energetic personalityExcellent communication and interpersonal skills, and the ability to prioritize and multi-task Strong computer proficiency including word and excelMust be available to work a rotating schedule including weekends and holidays. Shifts can rotate from 9 AM to 12AM
Summary Of Physical Requirements And Work Environment
This job is sedentary and there are no special physical demands.
Pay Range / Salary: $20.00 - $20.30 per hour.
Frequently Asked Questions
How do I apply for the Team Leader position at The New York Racing Association? ▼
Click the “Apply for this Position” button on this page to submit your application directly to The New York Racing Association without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Jamaica, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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