Senior Account Manager

POSITION SUMMARYThe Senior Account Manager is responsible for supporting the Partner Services team in managing accounts, strategic planning, and executing strategies and projects. POSITION RESPONSIBILITIES: RESPONSIBILITY 1: Excellent Account Management and Partner Services.Develops and maintains strong relationships with team and partners.Communicates effectively with integrated teams, partners, and vendors.Demonstrates knowledge of the marketing & communications industry, as well as principles and skills.Gains understanding of partner’s business and industry; applies knowledge to strategies, plans, and programs.Supports the development of integrated marketing & communications strategies, plans, and programs.Leads and manages multiple projects simultaneously from initiation to completion, including anticipating challenges, proposing solutions, solving problems, offering counsel, and ensuring quality in adherence with budget and timelines.Effectively supervises and delegates work by coaching junior staff and managing up and across.Monitors all work to ensure it meets the needs communicated by partners.Supports partner correspondence; Maintains detailed notes and provides updates and reports; Responds to partner requests in a timely and efficient manner.Strong research, writing, editing, and proofreading skills.Develops strong marketing & communications products for appropriate internal and external channels; Critically evaluates work to ensure product advances the strategy and meets Partner expectations.Supports account statements of work and budget, including tracking and monitoring account financials, billing, and profitability.Accurately records and submits time, expenses, and billing on a timely basis.Follows financial policies and procedures. RESPONSIBILITY 2: Project Management Excellence.Demonstrates knowledge and proficiency in internal operations, systems, and integrated team work.Leads projects by writing project briefs, gathering and developing content, and providing clear direction and expectations for execution.Monitors the flow of projects to ensure that work is delivered within scope and on time; Proactively manages potential challenges by proposing early solutions and managing resolution.Provides effective feedback and facilitates internal and partner reviews, ensures feedback is communicated and responded to.Measures and reports work performance and prepares Partner updates in a regular and timely manner, including insights and recommendations. RESPONSIBILITY 3: Personal Growth.Commits to continued learning and improvement of technical and leadership skills by seeking opportunities to learn new skills through internal and external resources.Monitors and stays up to date on trends, tools, and best practices in marketing; shares and applies key learnings.Develops relationships with industry contacts, associations, etc.Demonstrates behaviors consistent with The Partnership’s code of conduct and values of Purpose, Passion, and Partnership.Manages strengths and weaknesses of self and others.Takes feedback as a constructive learning opportunity and acts upon it. PREFERRED QUALIFICATIONSBachelor’s degree in Marketing, Communications, Public Relations, Media, or related fieldAt least 2 years of experience in Marketing, Communications, Public Relations, Media, or related fieldStrong interpersonal, communication, and organizational skillsStrong research, writing, editing, and proof-reading skillsAbility to produce and lead quality work to teams and partnersAbility to multi-task and perform well in a fast-paced environment