Desktop Support Engineer
📋 Role Overview & Responsibilities
A financial company based in New York City is seeking to grow their desktop support engineering team.
Collaborate with internal and external teams to improve processes.Support company for onboarding process for the East Coast and partnered with other regional teams to provide updated documentation and guidance.Automate the redundant tasks on a every day basisSupport for company offboarding process Build out documentation for guidance for the business units within company Assist with management of company IT inventory.Perform systems administration for Active Directory, Microsoft Endpoint Manager/Intune.Provide 24x5 support onsite and Globally to 3000+ users.Manage queue of incidents ranging from L1-L3 and partner with appropriate teams to resolve incidents.
Job Requirements• Bachelor's degree, preferably in Management Information Systems or Computer Sciences• 4+ years of progressive work experience providing IT supporting and implementing end usersystems in an enterprise environment• Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office365, Windows Operating Systems, and cyber security• Experience supporting VOIP and SIP video conferencing technologies• Experience supporting MDM/MAM solutions• Availability for night and weekend on-call work as well as light travel• Knowledge of desktop and server hardware, including performance optimization• Fundamental knowledge of IP networking, routing, and system security• Install, configure, test, and maintain operating systems, application software, and managementtools• Experience utilizing PowerShell in management of systems• Excellent written and verbal communications skills and strong customer service experience• Experience supporting Microsoft technologies including Active Directory, Group Policies,Exchange, and Domains• Proven technical documentation skills• Insatiable level of technical curiosity
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This position is located in New York City Metropolitan Area with potential relocation and sponsorship assistance depending on candidate qualifications.
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