Customer Care Specialist

Starting at $48,000 annually, plus monthly bonus incentive. Total pay based on experience, qualifications, and performance.

The Seat Shop is the Authority in Factory Match Replacement Seat Covers and Foam Cushions for full-size trucks and SUV’s. In simple terms, we help our clients fix their torn-up seats and enjoy their ride again.

Way back in 2006, two brothers with a big dream and a little extra cash started this business out of their garage. 18 years later, we’ve grown into a team of about 40, manufacturing and selling our own automotive products that look, fit, and feel just like the factory originals.

2024 is turning out to be another exciting year of change for The Seat Shop, and we’re looking to expand our Customer Service division with a full-time, in-house Customer Care Specialist in Plano, Texas.

When you join The Seat Shop crew, you’ll become a big part of a small team directly responsible for taking care of our retail and wholesale clients and ensuring their buying experience goes smoothly.

We provide solutions to a few different groups of customers

consumers, who would rather fix their seats than drop $60-70k on a new truckshops, who utilize our products to save time and serve more clientsretailers, who sell our products to expand their category coverage

Each of these groups is critically important to our business growth. We pride ourselves on providing an outstanding level of service that matches the quality of our products, and we are well-known in our industry for being knowledgeable, approachable, and trustworthy. This role is integral to maintaining that reputation and providing a stellar experience for every single one of our clients.

Some of your specific responsibilities in this role will include:

Providing excellent customer care through phone, email, chat, text, and social media supportMaintaining active product and vehicle knowledge by utilizing in-house and external systems, providing the best solution for our clients’ needsProactively contacting clients with orders that need clarification, correction, or experience delays or issues, and providing solutionsEnsuring the order flow between internal systems is complete and accurate

Culture is big here at The Seat Shop. We’re looking for someone who has passion, a sense of humor, and good hygiene (okay, you need more than that to survive here, but those three things are CRITICAL).

Have a look at our five Key Principles, and see if they resonate with you:

Work hard, be honest, and take care of each other.Consider every client a friend and treat them accordingly.Be obsessed with customer service. Be someone who people look forward to doing business with.Offer only the highest quality products and services to our clients and accept nothing less from our business partners.Enjoy what you do! Life is too short to be miserable at work!

Still interested? Good. Some things that might help you stand out are:

Excellent verbal and written skills, with the ability to carry on a friendly conversation with anyone, regardless of their background or temperamentInquisitive by nature, driven by a desire to find solutions and help others (Can you see things from another person’s perspective, even if you don’t agree with them?)An eye for detail, structure, and precision (Do you like everything in order? Can you catch a typo when everyone else misses it?Basic knowledge of truck and SUV makes and models (It’s not a requirement but it sure helps.)Basic Technical Proficiency, typing skills, experience with Microsoft Office/Google Drive (Boring, but necessary.)Don’t be weird (Yes, we’re all a little weird and crazy at times, but don’t be like… creepy weird, okay? Nobody wants that.)

What’s in it for you? Here’s a short list:

Competitive salary, benefits, and insurance packageRoom for growth through bonuses and raises based on performanceRelaxed work environment, culture, and dress code (t-shirts and jeans/shorts are the norm; we like to keep it casual)Genuine love and affection from Ranger and Maverick (the office dogs)Stocked drinks and snacks in the break room (“you can put six-packs of be- uh… soda in here.”)We know how to throw a good party (legends are still told of casino nights in years past)Learn more about auto upholstery than you ever wanted to or even thought possible

If you like what you’ve read so far and you’re interested in working hard alongside a group of individuals that care about each other (AND if discussing trucks all day long with our clients sounds like a good time), please send us your resume as well as a short message explaining why you think you would be the best choice for this role. We’re excited to hear from you!