Manager of Customer Integration

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

Job Summary

Manage a Customer Integration team to successfully implement or enhance customer connections (EDI, API, SSO) for new and existing customers within established performance goals. Manages the people, process and technology involved in the integration of customer data, setup of electronic enrollment services, and support of in-force groups.Lead and set direction for teams that focus on implementing new external connections and support existing customer requests. Analyze, recommend, and influence overall strategy to build integration ecosystems and supporting toolsets.Oversee development and implementation of tools that ensure that positive customer experience levels are maintained, and efficiencies are identified, implemented and supported.Implement and support operational risk management strategies. Manage customer communication, training and tools needed to ensure readiness for launch of new solutions in the market.

Experience Requirements

Education: Bachelor’s degree required in math, statistics, management information systems or computer science, or equivalent technology expertise and acumen acquired through work experience.Five years progressively responsible experience in data exchange, systems administration, group insurance benefits, group benefits enrollment systems or an equivalent combination of education and/or relevant experience.Five years of management, supervisory or professional leadership experience (preferably working with both technical and non-technical professionals).Basic to moderate proficiency in the following: Microsoft Excel, database querying applications such as SQL Server and TOAD, understanding of basic database concepts, and customer facing project management.Working knowledge of and experience with disruptive technology concepts: artificial intelligence, machine learning, & analytics.Familiarity with common programming languages (SQL, jScript, Python, Java, etc.).Preferred: Experience with Business-to-Business data exchange including delimited file conventions and other industry standard data formats (XML, Web Services, etc.)Preferred: Experience managing vendors and working with external support partners Professional certification required: NONE

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range

$75,250.00 - $120,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.