General Manager

GENERAL MANAGER AT THE STONE CANYON CLUBStone Canyon is an exclusive private club set in the Oro Valley of Arizona. The golf course consistently ranks as one of the best in the state of Arizona. The best-suited leader for this club will excel in relationships with people, both members and their team. This is an excellent opportunity for that Golf/Hospitality professional to lead a team focused equally on the member experience and optimizing the day-to-day operations to enhance the bottom line and return to the owner of the club. Additionally, they will have a sense of gravitas, a charismatic presence, and the ability to set an example for all team members in delivering exceptional service and member experiences daily to the membership and guests. This individual will work closely with all departments, staff, and the Arcis Golf corporate team and have the ability to drive revenue, and new member growth and be adept in controlling the expense side of the business is a necessary skill set while exhibiting the highest standards of integrity, service and hospitality to their members and team. The General Manager leads and directs the club’s overall operation and has responsibility for developing and retaining employees, bottom-line profitability, setting the culture at the club, and exceeding member and ownership’s expectations. The General Manager will be the face of Stone Canyon to all and will lead in a manner that endears him/herself to all constituents.

GENERAL MANAGER – POSITION OVERVIEWThe GM will oversee all Club departments and be present and have eyes on club operations. The General Manager leads and directs the golf course’s overall operation by maintaining quality standards, maximizing profits, developing, and retaining employees, and exceeding guest expectations. The GM will work in close collaboration with all departments, and the Arcis team, to result in a high standard of hospitality, service, quality, accountability, and creativity standards. The position requires excellent administration skills. It also requires timely communication and high visibility within all departments.

The GM is responsible for the overall direction, coordination, and service of all Club departments. Also, provide assistance and guidance to the Department Heads through working closely with them, understanding, preparing, and supporting Club functions. The GM will carry out management responsibilities by Arcis Golf’s organization’s policies and applicable Federal and State laws. The ideal candidate will have an entrepreneurial spirit, strong initiative, and the ability to work cooperatively with and through people to complete tasks. It is understood that the GM will have lived and exhibited through their past experiences an overall understanding of the importance of the Pillars of Arcis Golf - Health and Wellness - Experiential Dining - Lifetime Sports -Arts and Entertainment.

PRIMARY RESPONSIBILITIES OF THE NEW GENERAL MANAGERLead and direct all departments, including golf operations, food and beverage, sales, merchandising, and agronomy. Ensure all departments achieve goals and maintain strong working relationships.Allocate appropriate administration time for planning, budgeting, scheduling, training, and meeting with department heads to anticipate the needs of the Members.Enhance the feeling of intimacy throughout the club property by developing meaningful relationships with members and staff.Partner closely with the Corporate Revenue, Sales, and Marketing teams to create and execute programming, marketing plans, new membership sales, and pricing strategies.Create and execute short-term and long-term operational and financial plans for the club.Responsible for the selection, development, leadership, and retention of talented staff.Ensure compliance with national programs such as Players Club, Core Beverage Program, Menu Program, Approved Product List, and Beverage Cart Program.Monitor forecast and results on a daily/weekly basis and adjust as needed to achieve targets. Ensure proper controls are in place and being followed to accurately track revenues, payroll, inventories, and expenses.Ensure staff provide excellent guest service. Review guest and member surveys and feedback and determine the appropriate plan of action if appropriate.Ensures golf course complies with all federal, state, and local laws.Maintain a superior hospitality and service attitude motivated by making decisions based on what is best for the Company, membership, and staff.Maintain high ethical and moral standards that are reflected in all their daily interactions with anyone.

CANDIDATE QUALIFICATIONSMinimum 5 years of leadership experience in the golf, service, lodging, or hospitality industry preferred.Having a consistently upward-tracking leadership experience in a contemporary business model club, resort, or similar hospitality operation known for high service standards.Experience in the for-profit space of the hospitality/club industry or a good understanding of the for-profit operating model.Proven and verifiable leadership qualities with demonstrated ability to direct, coordinate, and control all facets of a busy, highly amenitized, full-service club.Excellent written and verbal communication skills.Proactive approach to problem-solving with strong decision-making capability.Ability to define and achieve high-performance goals and meet deadlines in a fast-paced environment.Effectively builds strong relationships within the Arcis framework, and with members and staff.A team builder. A person who embodies the persona of ultimate coach and motivator, bringing out the best in others by setting clear goals and expectations, providing consistent feedback and support, and treating others with respect and professionalism.A confident, diplomatic, and competent professional who is a doer and take-charge person and who recognizes the importance of accountability. A creative problem solver who commands respect through professional interactions and integrity.Possessive of strong organizational skills and an obsession with details necessary to achieve high levels of quality, satisfaction, and outstanding member experiences.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS• A bachelor’s degree with a focus on hospitality management is preferred.• In lieu of the degree, substantial private club or hospitality experience will be considered.• Industry certifications such as CCM, CCE, CMC, or PGA are encouraged but not required.

EMPLOYMENT ELIGIBILITY VERIFICATIONIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITSSalary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package including association membership and the following Team Member Lifestyle Perks:Medical, mental health, dental, and vision insurance Life InsuranceAccident & Critical Illness InsurancePet InsurancePaid time off401(k) plan and matchFood & Beverage discounts throughout the portfolioGolf & Tennis benefitsEmployee assistance programCareer GrowthFlexible SchedulesDevelopment Opportunities