Patient Service Representative

Position Title

Patient Service Representative

Days - Full Time

Indian Creek Main

Position Summary / Career Interest

The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician’s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.

Responsibilities

Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.Preauthorization of clinic specific visits as needed.Collecting copays and self-pay balances.Point of service paperwork, acquire signatures and scan to chart.Provide activation and support for the MyChart EMR System.Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission. Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed.Facilitates physician to physician consultation services to community referring clinicians and non-health system clinicians.Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.Will provide phone, text and web-based support for Marketing SEM campaigns, event registration, Partners in Care members as directed by management. Responsible for daily maintenance of workspace and following environmental health cleaning guidelines. Responsible for following Personal Protective Equipment (PPE) guidelines.Responsible for check in/out and phone reception as needed. Employee will receive a 30-60-90-day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines. Responsible for other duties or projects as assigned by management. Responsible for other duties or projects as assigned by management.

Job Requirements

Required

High School Diploma or GEDA minimum of one-year direct customer service in a health care or contact center environmentAbility to read, write, speak, and understand English.High level of customer services skills focusing on problem resolutionBasic computer skills including Microsoft Excel, Word, Outlook and TeamsAbility to maintain patient confidentiality

Preferred

College coursework completed towards an Associate’s or Bachelor’s DegreeExperience in a call center work environmentWorking knowledge of medical terminologyWorking knowledge of EPIC or other patient/customer databaseClerical, registration and/or customer service experience within a health care settingIf bilingual-documented proof of competencies via language proficiency assessments

Time Type

Full time

Job Requisition ID

R-33923

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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