Scheduling Specialist
📋 Role Overview & Responsibilities
About the Role & Team
“We create happiness.” And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?"
As part of the Labor team, you will assist with daily operational needs to schedule Cast Members according to multiple collective bargaining agreements, Visa restrictions, labor laws and scheduling rules. You will engage with leaders in multiple levels.
As a Scheduling Specialist, you will report to the Labor Manager.
This is a Full-Time Hourly role.
What You Will Do
Use results of analysis to lay out appropriate actions and recommendations for decision-making/course correctionResearch labor issues and identify the cause through partnership with Operations, internal Workforce Management teams, and other teamsExplain approach and methodology and present to leadership to help inspire changeConduct audits of process and implementation for accuracy, consistency and qualityCollaborate on analytics approach and practices with leaders and team members and sharing expertiseConduct scheduler training, lead all aspects of schedule bids and serve as scheduler coverageLead global/park wide labor projects
You Will Have
Outstanding Guest service skillsOrganizational skills with excellent attention to detailTalent to learn new software applicationsCapacity to be flexible with work schedule including weekends and holidaysExpertise to handle confidential informationProficiency with excel (can perform complex functions), Word, PowerPoint and Outlook, including preparing presentations in an understandable narrativeTalent to monitor the daily work flow and direct responsibilitiesProblem-solving and decision-making skills including the ability to shift as priorities changeTalent to build relationships through consulting and partnering
Preferred Qualifications
Experience with databases and ability to build/analyze reportsOperational experienceExperience in labor systems (i.e. GEMS, CDS, and My Time)Understanding of the Union Collective Bargaining AgreementsTalent to provide constructive role related coaching
Education
High School degree or equivalent
Preferred Education
Bachelor's degree
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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Frequently Asked Questions
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This position is located in Lake Buena Vista, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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