Receptionist (Full Time) - Hale Country Club & Spa

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 7,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Full Time Receptionist

We are currently recruiting for an experienced Receptionist to join us at Hale Country Club & Spa in Altrincham.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits include

Fantastic bedroom rates for yourself and F&F20% off dining at the hotel50% off dining at Hale Country Club & Spa, and complimentary monthly club membershipUp to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!Onsite GP (avoid the waits!)Onsite physiotherapistAnnual leave entitlement rising every year with service plus your birthday off

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

Main Duties of the Role

Welcoming members and guests to the clubAnswering phones from prospective customers and clients, taking messages and delivering themCompleting administrative tasks such as filing and photocopyingResponding to requests for help and informationMonitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s servicesProcessing membership applications and fees and issuing membershipsUpdating member records with new contact information and payment detailsMaintaining membership records and processing fees as directed by managementCollecting payment from members for gym services renderedExplaining facility policies and procedures to new members and helping them get acquainted with the facility

Requirements

Problem-solving abilitiesStrong communication and interpersonal skillsExcellent customer service skillsFlexibility and the ability to respond appropriately to changing situationsDiscretion and sensitivityThe ability to maintain professional standards under pressureStrong IT skills and knowledge of booking systems and softwareExcellent administration and organisational skills

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.