Lead SRE

Do you have a passion for DevOps culture and Site reliability engineering? That is, building and operating scalable, reliable, performing and secured services that underpin all Thomson Reuters’ products? Then we want you on our team! As we expand our Operations in India, we are currently seeking an experienced Lead SRE to join our Shared Capabilities Reliability and Operation team. Specifically, we are searching for someone who brings fresh ideas, highly skilled in latest Cloud technologies, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team in multiple locations

About The Role

In this opportunity, you will: 

Promote site reliability engineering and DevOps best practices. Ensure that non-functional requirements are fed into the backlog to cover requirements for: high availability, scalability, secured, performance, self-healing and observabilityImplement non functional requirements to ensure system availability, scalability, performance, monitoring, alerting and efficient incident troubleshootingBuild and maintain monitoring for all aspects of infrastructure, micro-services and the platform and implement Alerting mechanism using cloud native solutionsProvide primary operational support and engineering for multiple large, distributed platformsAct as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders.Participate in on-call/shift rotations (L2). When on-call, you are expected to drive the troubleshooting and mitigation activities while working on incidentProvide Technical leadership to the local SREs team, and guide them as needed and collaborate extensively with the parallel scrum teams, product owner and architects.Drive automation (to reduce toil), continuous improvements and post mortemMaintain end-to-end security ensuring that we meet best practices standardsKeep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.Adopt pan-TR operation principles to ensure consistency and efficiency

About You

You’re a fit for the role of Lead SRE, if you:

Bachelor's degree in Computer Science or related field preferred - a must

Minimum of 8 years experience as DevOps engineer and/or Site Reliability engineering with hands on experience in cloud technologiesHighly skilled in Unix/Linux and knowledge (exposure to RHEL)Proven experience in building and operating cloud native infrastructure, applications and services on AWSMust have experience in automation for CI/CD (either TerraForm /Git /Jenkins / CloudFormation …)Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service meshExperience or knowledge of AWS services, such as Cloud Front, Threat detection and other security controlsExperience or knowledge of Distributed logging: DataDog, ELK, SumoLogic, CloudWatchTeam player with a can do attitude

What’s In It For You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.Culture: Globally recognized and award-winning reputation for equali We are seeking an Associate Sales Executive to join our Global Large Law Firm customer segment to sell our WestLaw, Practical Law, and HighQ products to the legal community within North America. This individual will leverage their expert consultative sales approach and honed professional demeanor to effectively manage complex relationships, while capitalizing on opportunities within Global Large Law accounts. This is accomplished through an in-depth understanding of West products, sales techniques appropriate for long sales cycles and the needs of the legal profession in order to bundle information solutions to meet broad firm needs.

About the Role

In this opportunity as an Associate Sales Executive, you will

Drive Results: Identifies the best channel for engagement with customers, defaulting to virtual for the majority of deals where value is insufficient to warrant travel; Support in developing and executing territory growth strategiesClosing: Prospect new customers, validate their needs, shape product plans and support other Sales Executives with setting up demosRelationship Management: Focus on new logo acquisition and mid-contract upsell/cross-sell opportunities and renewals; obtain feedback from attorneys within our client firms on product usage to ensure customer satisfactionProduct Proposition: Possess core knowledge across products within the sub-segment and engage Solutions Consultants where deep product expertise is required to drive to closeReporting: Utilize an automated and insight-driven Salesforce workflow to progress deals; KPI's include: Number of appointments set, total revenue of deals closed from appointments set, minimize lead to response time, and tracking qualifying data in Salesforce to properly score leadsClient & Market Intelligence: Understand specific customer archetypes and needs which are most prevalent within the sub-segment and territory

About You

You’re a fit for the Associate Sales Executive if your background includes:

Minimum 2 years successful sales experience in a consultative selling environment4-year college degree or equivalent experienceWorking knowledge of sales concepts, methods and techniquesAmbitious self-starter with high energy and motivationExcellent communication skills and closing skillsEffective time management skillsProficiency in MS Office/InternetWorking knowledge of Salesforce is desired; ability to utilize High Velocity Sales would be incredibly helpfulKnowledge and background in the legal profession is helpful but not requiredHigh level of competency with regard to internet, periodical and internal prospectingProficient database management skills

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The target total cash compensation range for the role in any of those locations is $81,300 - $150,900. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The target total cash compensation range for the role in any of those locations is $73,900 - $137,200. The target total cash compensation range in other locations may vary. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 05/02/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.