Customer Service Representative- Equine Hospital
📋 Role Overview & Responsibilities
Pilchuck Veterinary Hospital is looking for a Full-Time Customer Service Representative to join our Equine Hospital!
The schedule
Full-time 32 hours per week
General knowledge of equine and other large animal veterinary care procedures; knowledge of the local geographical area; desire to provide exceptional customer service; clerical and computer skills, including basic MS Windows skills. Have the physical ability to push and pull file storage shelves weighing 50 or more pounds.
Ability to
Provide exceptional customer service, conveying empathy and familiarity with the client when appropriate. Assess client/patient needs (preliminarily) – giving priority to what seems emergent or urgent.Understand and carry out oral and written instructions.Take & relay accurate phone messages.Efficiently function and multi-task in a sometimes stressful environment.Read a map and take/relay directions accurately.Schedule doctors efficiently.Proficiently perform basic reception, clerical, and record-keeping duties.Demonstrate good judgment and tact at all times when dealing with clients, doctors, and coworkers.Physically push and pull file storage shelves weighing 50 or more pounds.
Education
Equivalent to completion of 12th grade or above.
Must be able to obtain and maintain a Veterinary Medication Clerk's license issued through the WA state Department of Health.
Experience
Recent experience answering phones and scheduling appointments in a veterinary hospital or medical office setting is preferred. Prior multiple-line phone experience, computer skills, and basic equine knowledge are required.
Specific Duties
Answer phone; accurately take & relay messages.Schedule appointments efficiently, grouping them by location, procedure, and time constraints.Call to confirm and remind clients of appointments.Maintain and update computer records for clients (phone, address, directions, and patient info).Welcome clients and admit/discharge patients.Note and inform doctor or the equine billing department of potential credit/collection problems before scheduling the appointment/dispatching a doctor to the call.Prepare client invoices, as necessary.Receive and record payments, including reconciling a cashbox daily.File, prepare new patient folders and help with other misc. clerical duties as needed.Track loaned/borrowed radiographs.Assist with pulling and labeling pharmaceutical orders after pharmacy hours.Maintain doctors’ schedules and prepare daily copy with appropriate check-in sheets attached.Participate as a supportive, flexible, and enthusiastic member of the Large Animal Team.
Visit our website for more information about our practice: https://pilchuckvet.com/
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $18 - $19 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Frequently Asked Questions
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This position is located in Snohomish, WA with potential relocation and sponsorship assistance depending on candidate qualifications.
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